How the TKI Works
For the last 25 years, the Thomas-Kilmann Conflict Mode Instrument (TKI) has been the world leader in conflict resolution assessment. It is used as a catalyst to open discussions and lead learning about how our conflict-handling styles affect personal and group dynamics. The TKI is therefore an excellent instrument to use in programmes for conflict resolution, negotiation skills or assertive communication.
TKI workshops give you the chance to see through the fear, anger, and frustration of conflict to the opportunities and potential for constructive outcomes. The powerful TKI Model demonstrates that conflict-handling behaviours are neither good nor bad. Rather, conflict resolution is simply a matter of expanding skill sets and choosing the most effective group of behaviours for a particular situation.
Once you have completed your questionnaire you will see your scores in the following 5 conflict modes:
- Competing – high assertiveness and low cooperativeness. The goal is to "win"
- Avoiding – low assertiveness and low cooperativeness. The goal is to "delay"
- Compromising – moderate assertiveness and moderate cooperativeness. The goal is to "find a middle ground"
- Collaborating – high assertiveness and high cooperativeness. The goal is to "find a win-win solution"
- Accommodating – low assertiveness and high cooperativeness. The goal is to "yield"
Applications of the TKI
Common applications are team development, career exploration, conflict management, negotiation skills and leadership development. See the MDS programme Negotiating for Success.
Taking the TKI
The TKI has 30 questions and takes about 10 minutes to complete. If you complete the TKI instrument online you will receive a profile and interpretive report. You can download a sample report by clicking on Sample Reports . If you complete the self-scorable paper and pencil questionnaire the booklet includes an interpretive report and details of the 5 conflict modes.
TKI Certification
You do not have to complete a formal certification programme to use the TKI. However, if you wish to become a TKI practitioner you will need to buy the "Conflict Workshop Facilitator's Guide" and the booklet "Introduction to Conflict Management." For details please visit the CPPAP™ Product Directory.
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